Roll out

The study was conducted among client-facing employees in 24 offices participating in the training, which was rolled out at various times in a randomized order. Called KPMG Globerunner, the training was meant to deepen employees’ awareness and understanding of the firm’s products and services so that they could better identify business opportunities. Employees designed a character for themselves and “raced around the world” answering questions about the firm’s offerings. A correct answer earned travel points that enabled players to progress. Employees could also complete mini-game challenges to earn additional points and unlock new levels. Participation was optional and open-ended; employees could engage with the platform as frequently and for as long as they liked.