Empathy

Once a manager has acknowledged that an employee is in mental distress and has identified the maintenance cycles that feed it, the manager should facilitate a conversation about emotional well-being and help the employee recognize the sources of common mental-health issues in addition to the symptoms of them. Although managers do not provide therapy or counseling, they can learn to apply therapeutic relationship skills. The most important of these is empathy, which is a strong guiding principle in building up relationships.